LEVEL SYSTEM
You may notice all of our services include price ranges. Our service providers achieve certain goals monthly and yearly to allow them to level up. Our stylists have varying prices based on time, education and experience they have earned individually. These achievements are reflected in their pricing levels. If booking with a trainee, we do not guarantee more discounted prices.
BOOKING AN APPOINTMENT
A card on file is required for all appointments. There must be a 50% deposit to hold any appointments. The deposit is applied to your service. All deposits and completed services are non-refundable.
RESCHEDULING APPOINTMENTS
Your appointments are very important to our team of professionals. We ask that if you must reschedule your appointment, you give at least 48 hours notice so that we have the opportunity to offer your reserved time to another client on our waitlist. Please note that we are closed on Mondays. Any given notice of rescheduling on Mondays will not be considered within the 48 hour window. If you do not reschedule within that time frame, it will be considered a cancellation and you will be charged 100% of the service. Only phone calls and text messages will be accepted for cancellation/rescheduling.
Your deposit continues to go towards rescheduled appointments as long as it’s within the policy. Please be considerate of your service providers time. Service providers do not get hourly pay. Securing a spot to then reschedule and cancel on short notice is a loss opportunity of income and prevents other potential clients to book in the spot you reserved. Thank you for your understanding.
CANCELLATION / NO SHOWS
Any rescheduling within a 24 hour period will be considered a cancellation and you will be charged 100% of the service. Any cancelations on Mondays will not be considered within the 24 hour window. Only Phone calls and text messages will be accepted for cancellation/rescheduling. No social media requests will be valid.
We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a 100% non-refundable deposit to secure your next appointment.
NO CALL / NO SHOWS
NO-CALL, NO-SHOW will be charged 100% percent of missed appointments to your card on file. After 3 No-call, No-shows, you will only be allowed to schedule appointments the day-of. All unpaid No-Show fees must be paid in full before booking any future appointments. False or Blocked credit cards on file will result in no longer servicing you. Please be considerate of your service providers time. Service providers do not get hourly pay. Securing a spot to then reschedule and cancel on short notice is a loss opportunity of income and prevents other potential clients to book in the spot you reserved. Thank you for your understanding.
LATE ARRIVALS
A 10 minute grace period is given for all appointments. If you arrive 15 minutes late, we reserve the right to abbreviate or reschedule your services. 15 minutes late will result in a NO-SHOW. Same day missed appointments, will be charged 50 percent. Please understand we utilize every minute of your appointment time to ensure quality work. Being more than 10 minutes late will cause your artist to run late on other guests scheduled appointments. We will make every effort to accommodate you without affecting others scheduled appointments.
GRATUITY
Prices do not include gratuity. In appreciation of your artist, gratuities may be given at your own discretion. We do not accept any credit card gratuities. Please give your gratuity in cash or use a money transferring app directly to your artist. All artists have money transferring apps such as venmo and cash app.
KID FREE ZONE
As much as we love tiny humans, we are a kid free zone! Please understand salons are filled with potentially dangerous items and chemicals. Please be mindful of others who are seeking services to recharge and spend “me time” on themselves. We reserve the right to abbreviate or reschedule all or some of your reserved services. 100% of services will be charged due to cancellation and rescheduling if you must bring kids. Book and reschedule appointments appropriately to avoid any fees.
DO YOU CHARGE FOR GEL REMOVAL?
Gel manicures have advanced in the industry and do not require a soak off by using new techniques of gel polish removal. However, if you prefer to soak off gel polish we do charge $12 for gel removal.
I HAVE NAILS FROM ANOTHER SALON, CAN I GET SERVICES DONE WITH THEM AT MUSA?
We do NOT work overtop of other salon work. Working overtop of other salon work can cause future problems and can be prone to developing allergies. In able to provide complimentary nail repairs, the work has to come from Musa. Nails from another salon make it difficult to know who is at fault for the defect. Please have your nails soaked off before your appointment or schedule a soak off with your initial appointment.
DO YOU OFFER REGULAR POLISH SERVICES?
To keep up with the trends in the nail industry, we do not offer regular polish services even if you bring your own. We are strictly a gel polish-only salon. We do not have appointments available to repair or dry regular polish services.
HOW DO YOU CLEAN YOUR TOOLS?
Nail clippers, cuticle pushers, cuticle clippers, E-file bits, and foot files are soaked in a hospital-grade cleaning agent and then placed in a medical-grade autoclave for sterilization before each use. An autoclave is a strong heated container that uses high pressure and temperatures of up to 250°F to eliminate bacteria, viruses, etc.
HOW CLEAN ARE THE SUPPLIES AND EQUIPMENT USED DURING MY SERVICES?
Pedicure liners, foot files, nail files, pumice stones, buffers, and toe separators are all single-use items. We soak our pedicure jets in a hospital grade cleaning agent after each client. Acrylic files and buffers are scrubbed with antibacterial agents and then soaked in a hospital grade cleaning agent. Don’t hesitate to ask for a brand new file and buffer for your service. All manicure tables and pedicure stations are wiped down with a disinfecting agent for every client.
DO YOU TAKE WALK-INS?
Walk-ins are always welcome. However, we do get very busy and cannot guarantee availability. We definitely recommend making an appointment.
DO YOU HAVE PARKING ON SITE?
Yes we have free parking on site! If it’s your first time coming, please make yourself familiar with the area well before your appointment time. We ask that you arrive at least 10 minutes earlier.
RETURNS / EXCHANGES
Unused and unopened retail purchases may be returned or exchanged, within one week when accompanied by the original receipt. All jewelry are final sale. We DO NOT offer refunds on services, however, we will issue store credit for future services.
ALCOHOLIC BEVERAGES
BYOB! We do offer one complimentary beverage. You may also bring 1 alcoholic beverage of your choice to the salon. It must be a single serving. We insist that you drink responsibly. We reserve the right to call authorities and ask you to leave the premises if you are underage or highly intoxicated.
SATISFACTION GUARANTEED