POLICIES
LEVEL SYSTEM
You may notice all of our services include price ranges. Our service providers achieve certain goals monthly and yearly to allow them to level up. Our stylists have varying prices based on time, education and experience they have earned individually. These achievements are reflected in their pricing levels. If booking with a trainee or apprentice, we do not guarantee more discounted prices or complementary repairs.
BOOKING WITH AN APPRENTICE/TRAINEE
At Musa, we believe in quality over quantity and are proud to support the growth of future talent in the nail industry. Everyone starts somewhere, and we are committed to providing our apprentices and trainees with the real-world experience they need to become exceptional nail technicians.
Services performed by apprentices and trainees are offered at promotional prices to reflect their skill-building stage. While some may already have experience, others are still learning—and consistent hands-on practice is essential to their development.
During your appointment, please understand that:
- Perfection is not guaranteed.
- Results may vary, as these technicians are still refining their techniques.
- Complimentary repairs will not be offered if the results fall within reasonable expectations for a training environment.
All apprentice and trainee services are closely supervised and form part of a structured training program that prepares each technician for placement within our level system.
We thank you for your support and understanding as we help shape the next generation of talented nail professionals.
BOOKING AN APPOINTMENT
A card on file is required for all appointments. There must be a 50% deposit to hold any appointments. The deposit is applied to your service. All deposits and completed services are non-refundable.
REGULAR CLIENT DEPOSIT
A single 50% non-refundable deposit may be placed based on your regularly scheduled appointments. This deposit secures all appointments for the year and does not apply toward the cost of any service.
Standard rescheduling and cancellation policies apply. If the deposit is forfeited, a new deposit will be required within one (1) week to retain remaining appointments.
CANCELLATION & RESCHEDULING APPOINTMENTS
Your appointments are very important to our team of professionals. We understand that sometimes schedule adjustments are necessary, and we respectfully request at least 48 hours’ notice for any rescheduling or cancellations. Notices must be given through call or text during operating hours only. Out of operating hours, email or social media messages timestamps will not be accepted for cancellations or rescheduling. We honor timestamp notices receive via call or text only. Please take note we are closed Sundays and Mondays.
- 48-24 Hours Notice: Your deposit will be fully transferred to your rescheduled appointment or to be credited for future use.
- Less than 24 Hours Notice: You will forfeit your deposit.
- Appointments booked longer than 1hr 40min: Requires 48 hour notice. If rescheduling or cancellation is requested with less than 48 hours notice, the deposit will be forfeited.
- Same day notice or No-Show: You will forfeit your deposit and be charged 100% of the booked services.
This policy allows us to manage our schedules effectively and offer availability to clients on our waitlist.
Please be mindful that our service providers are independent professionals who do not receive hourly wages or salaries. Last-minute cancellations or reschedules often result in a loss of income that cannot be recovered, as the time slot is difficult to refill on short notice.
We appreciate your understanding and cooperation.
NO CALL / NO SHOWS
NO-CALL, NO-SHOW will be charged 100% percent of missed appointments. After 3 No-call, No-shows, you will only be allowed to schedule appointments the day-of. All unpaid No-Show fees must be paid in full before booking any future appointments.
LATE ARRIVALS
A 10 minute grace period is given for all appointments. If you arrive 15 minutes late, we reserve the right to abbreviate or reschedule your services. 15+ minutes late will result in a NO-SHOW. Please understand we utilize every minute of your appointment time to ensure quality work. Being more than 10 minutes late will cause your technician to run late on other guests scheduled appointments. We will make every effort to accommodate you without affecting others scheduled appointments
DOWNGRADING BOOKED SERVICES
Please note if you schedule for services that require more time but you downgrade to a lesser service or choose not to do the service, you will still be required to pay for the original time scheduled.
Example: You scheduled for a Gel X Fullset+ Nail art Fullset and a pedicure(3hrs) but you downgraded to a Gel mani+ nail art fullset and no pedicure (1.10hr). Your technician will not be able to book another guest in the remaining time you have reserved. Your charge will reflect on what was originally booked.
EXTENDED APPOINTMENT TIME FEE
For services requiring tailored advanced customization, structural work, extended wear correction, or detailed refinements, additional time may be needed. Custom time is charged at $1 per additional minute beyond standard service time. We will always communicate this if your appointments always requires extended time.
GRATUITY
Prices do not include gratuity. In appreciation of your techs, gratuities may be given at your own discretion. We do not accept any credit card gratuities. Please give your gratuity in cash or use a money transferring app directly to your tech. All techs have money transferring apps such as venmo and cash app.
KID FREE ZONE
As much as we love tiny humans, we are a kid free zone! To ensure a safe, relaxing, and professional environment for all of our clients and staff, we kindly enforce a No Kid Policy in the salon:
- Children under the age of 13 are not permitted in the salon.
- For safety reasons and the comfort of all guests, unsupervised children are not allowed in the salon at any time.
- Our salon is not child-proof, and sharp tools, hot equipment, and chemicals can pose serious safety hazards.
We understand that childcare arrangements can be difficult, but in order to maintain a calm and safe atmosphere, we respectfully ask that you do not bring children to your appointment unless they are scheduled clients.
*Age Policy
We welcome clients ages 13 and up for our services.
- Clients under 18 years old must have a parent or legal guardian present at the time of the appointment to provide consent and attend to the consultation with booked tech.
- We do not provide services to children under the age of 13.
- For the safety and comfort of all clients, no additional guests or children are allowed in the service area unless they are also receiving a service.
We appreciate your understanding and cooperation in helping us maintain a professional and relaxing environment for everyone.
DO YOU CHARGE FOR GEL REMOVAL?
Yes, all express gel manicures services require a soak off for the safety of your natural nails due to the thinner coats of gel. Gel soak offs are priced for $12. Structure manicures do not require soak off’s at Musa unless directed by your technician or from another salon.
I HAVE NAILS FROM ANOTHER SALON, CAN I GET SERVICES DONE WITH THEM AT MUSA?
We do NOT work overtop of other salon work. Working overtop of other salon work can cause future problems and can be prone to developing allergies. In order to provide complimentary nail repairs, the work has to come from Musa. Nails from another salon make it difficult to know who is at fault for the defect. Please have your nails soaked off before your appointment or schedule a soak off with your initial appointment.
DO YOU OFFER REGULAR POLISH SERVICES?
To keep up with the trends in the nail industry, we do not offer regular polish services even if you bring your own. We are strictly a gel polish-only salon.
I'VE BEEN A CLIENT AT MUSA, WHEN SHOULD I SCHEDULE A SOAK OFF?
Always book a soak off if you have product on your nails from another salon or from home when booking at Musa. There are general rules of when you should get soak offs to maintain healthy nails. There are 2 problems to keep in mind. Constantly soaking products off can increase the chances of growing skin allergies and natural nail thinning. Whereas avoiding soak offs can cause more lifting, trapped bacteria, and excessive nail damage.
However at Musa we do our best to balance soak off services for clients. Everyone is different. All techs are trained on when to advise clients of a soak off. You may have reached the standard rule of soaking off but if the product is still in good condition and is not causing any potential harm we advise clients to put off their routine soak off. This helps reduce allergy growth and maintain healthy nails from excessive prep. Consult with your tech at your next visit!
STANDARD SOAK OFF RULE:
Acrylic – Soak off after your 4th fill service.
Structure- Soak off after your 5th rebalance service.
Gel- X – Soak off after your 3rd rebalance service.
Gel mani- Every visit
Toes- Soak off after 3rd pedi visit.
HOW DO YOU CLEAN YOUR TOOLS?
Nail clippers, cuticle pushers, cuticle clippers, E-file bits, and foot files are soaked in a hospital-grade cleaning agent and then placed in a medical-grade autoclave for sterilization before each use. An autoclave is a strong heated container that uses high pressure and temperatures of up to 250°F to eliminate bacteria, viruses, etc.
HOW CLEAN ARE THE SUPPLIES AND EQUIPMENT USED DURING MY SERVICES?
Pedicure liners, foot files, nail files, pumice stones, buffers, and toe separators are all single-use items. We soak our pedicure jets in a hospital grade cleaning agent after each client. Manicure files are scrubbed with antibacterial agents and then soaked in a hospital grade cleaning agent. Don’t hesitate to ask for a brand new file for your service.
DO YOU TAKE WALK-INS?
Walk-ins are always welcome. However, we do get very busy and cannot guarantee availability. We definitely recommend making an appointment.
DO YOU HAVE PARKING ON SITE?
Yes we have free parking on site! If it’s your first time coming, please make yourself familiar with the area well before your appointment time. We ask that you arrive at least 10 minutes earlier.
RETURNS / EXCHANGES
Unused and unopened retail purchases may be returned or exchanged, within one week when accompanied by the original receipt. All jewelry are final sale. We DO NOT offer refunds on services, however, we will issue store credit for future services.
ALCOHOLIC BEVERAGES
BYOB! We do offer one complimentary beverage. You may also bring 1 alcoholic beverage of your choice to the salon. It must be a single serving. We insist that you drink responsibly. We reserve the right to call authorities and ask you to leave the premises if you are underage or highly intoxicated.
SATISFACTION GUARANTEED
If for any reason you are unhappy with your service, it is our duty to perform the service until you are completely satisfied. No refunds will be issued. To be eligible for a complimentary service, you must notify Musa Salon & Spa within 4 days of your initial appointment. The service will need to be scheduled within 2 days of notification. Complementary repairs covers, gel polish defects such as peeling, sticky, chipping, bubbly. Repairs due to rough wear & tear, short nail free edge chipping, dislike choice of color, change of length or shape are not under complementary repairs. We will do our best to meet your needs. We truly appreciate your business.